Effective Date: October 24, 2025

​

ThriveNeuro International ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at www.thriveneuroint.org (the "Website"), engage with our services, or interact with us in any way. Our services include Applied Behaviour Analysis (ABA) therapy, Positive Behaviour Support (PBS), TelehABA consultations, professional training, early interventions, community engagement programs, and school-based ABA support, primarily targeting individuals with autism and Intellectual and Developmental Disabilities (IDD) aged 0-25, their families, educators, and professionals.

​

We operate from our headquarters in the UK and provide services globally. Our practices are designed to be culturally sensitive, neurodiversity-affirming, and evidence-based, aligning with standards from organizations like the Behavior Analyst Certification Board (BACB), UK Society for Behaviour Analysis (UK-SBA), International Behavior Analysis Organization (IBAO).

By using our Website or services, you consent to the practices described in this Policy.

​

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), and other relevant international standards. For services involving health information, we adhere to confidentiality principles 

 

1. Information We Collect

We collect information to provide, improve, and personalize our services, such as ABA therapy sessions, TeleABA consultations, training programs, and community events. The types of information we may collect include:

Personal Information
Contact Details: Name, email address, phone number, mailing address, and other identifiers you provide when inquiring about services, booking consultations, registering for workshops, or joining support groups.
Demographic Information: Age, location (e.g., country or region in the Middle East, Europe, or Africa), and details about your role (e.g., parent, educator, professional).
Service-Specific Information: Details related to our programs, such as the age and needs of the individual receiving ABA or PBS support, preferences for in-person or telehealth delivery, and any cultural or accessibility requirements.

Sensitive Personal Information
Health and Neurodiversity Data: Information about autism, IDD, behavioral needs, or other health-related details shared during consultations, assessments, or interventions. This may include session notes, progress reports, or medical history provided voluntarily to tailor our neurodiversity-affirming services.
- We only collect sensitive data with your explicit consent and for the purpose of delivering evidence-based, assent-based care.

Automatically Collected Information
Usage Data: IP address, browser type, device information, pages visited, time spent on the Website, and referral sources (e.g., from Google Ads or search engines).
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance user experience, analyze traffic, and remember preferences. These may include essential cookies for site functionality and analytics cookies (e.g., via Google Analytics) to understand visitor behavior. You can manage cookie preferences through your browser settings.

Information from Third Parties
- We may receive data from partners, such as NGOs, schools, or referral sources, if you consent to sharing (e.g., for community programs or partnerships).

2. How We Use Your Information

We use your information for legitimate purposes aligned with our mission to empower neurodiverse individuals and communities:

Providing Services: To schedule and deliver ABA therapy, teleABA sessions, training, early interventions, school programs, and community events.
Communication: To respond to inquiries, send confirmations, updates on upcoming webinars or workshops, and newsletters about neurodiversity awareness (with opt-out options).
Improvement and Research: To analyze service effectiveness, enhance cultural adaptations, and conduct anonymized research on ABA/PBS outcomes.
Administrative Purposes: For billing (if applicable), compliance, and internal operations.
Marketing: To inform you about relevant programs, but only with your consent and the ability to unsubscribe.
Legal Compliance: To meet regulatory requirements, such as reporting obligations in the UK or EU.

We process data based on legal grounds like consent, contract necessity (e.g., for booked services), legitimate interests (e.g., site analytics), or legal obligations.

3. How We Share Your Information

We do not sell your personal information. Sharing occurs only when necessary and with safeguards:

-Service Providers: With trusted third parties for telehealth platforms, payment processing, or analytics (e.g., Google for ads and analytics), bound by confidentiality agreements.
Partners and Affiliates: With NGOs, educators, or professionals in collaborative programs (e.g., family support groups), with your consent.
Legal Requirements: If required by law, such as in response to subpoenas, court orders, or to protect rights and safety.
International Transfers: Data may be transferred outside the UK/EU (e.g., to servers in the US for tools like Google). We use Standard Contractual Clauses or other mechanisms to ensure adequate protection under GDPR.

4. Data Security

We implement reasonable technical, administrative, and physical measures to protect your data, including encryption for telehealth communications, access controls, and regular audits. However, no system is infallible, and we cannot guarantee absolute security. In case of a breach involving personal data, we will notify affected individuals and authorities as required by law.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined (e.g., during active service delivery) or as required by law. Health-related data from ABA sessions may be kept for up to 7 years for compliance. After that, data is securely deleted or anonymized.

6. Your Rights and Choices

You have rights under applicable laws, including:

Access and Correction: Request a copy of your data or correct inaccuracies.
Deletion: Ask us to delete your data, subject to legal exceptions (e.g., for ongoing services).
Objection/Withdrawal: Object to processing or withdraw consent at any time.
Portability: Receive your data in a transferable format.
Complaints: Lodge a complaint with a supervisory authority (e.g., UK Information Commissioner's Office).

To exercise these rights, contact us at info@thriveneuroint.org.

Opt-out of marketing emails via unsubscribe links. Manage cookies through browser settings or our cookie banner (if implemented).

7. Third-Party Links

Our Website may link to external sites (e.g., partners or resources). We are not responsible for their privacy practices—review their policies separately.

8. Changes to This Policy

We may update this Policy to reflect changes in our practices or laws. Revisions will be posted here with an updated effective date. Continued use constitutes acceptance. For material changes, we may notify you via email or Website notice.

9. Contact Us

For questions or concerns about this Privacy Policy, contact:

ThriveNeuro International  

Registered Address: 13 Lakeside Road, West Bromwich, England B70 0PN

Email: info@thriveneuroint.org
Phone: +441233535009

This Policy is governed by UK law. Thank you for trusting us with your information as we work to foster inclusion and well-being for neurodiverse communities worldwide.